Return eligibility
Items must be unused, unworn, unwashed, and in their original condition. Include the original packaging, tags, instructions, accessories, and proof of purchase.
Items that cannot be returned
For family health and safety, opened or used personal-care, hygiene, nursing, pumping, feeding, oral-care, and intimate products cannot be returned unless damaged, defective, or incorrect. Gift cards, final-sale products, and personalized items are also non-returnable.
How to start a return
Email our team
Contact info@tinykeepsake.com within 30 days. Include your order number and the item you wish to return.
Wait for approval
We’ll confirm eligibility and provide instructions. Items sent without authorization may not be accepted.
Pack and ship
Pack the product securely with all original materials and follow the provided return instructions.
Return shipping
Customers pay return shipping for preference, sizing, or change-of-mind returns. Tiny Keepsake covers reasonable return shipping when an item is defective, damaged in transit, or different from what was ordered.
Damaged or incorrect items
Email us promptly with your order number and clear photographs of the item and packaging. We’ll arrange an appropriate replacement, refund, or return at no additional cost.
Refunds
After inspection, approved refunds are issued to the original payment method. Your bank may require 3–10 business days to post the credit. Original shipping fees are not refundable unless the order was damaged, defective, or incorrect.
Exchanges
The fastest way to receive another item is to return the eligible original purchase and place a new order after approval.
Need help?
Tiny Keepsake Customer Care
info@tinykeepsake.com
(504) 515-9352
2 Standish Lane, Stony Brook, NY 11790, United States